NO REFUNDS NO RETURNS
CANINE COLLARS guarantees our products against any flaws
in materials or workmanship. We can not accept returns for "print is
too large". Recomendations are posted on every collar page. If it appears
to be a larger print and doesn't have a * next to it, then it is a larger
print. We try our best to center a print on as little as 1/2" area
and even 1" is not a lot of space. Also, print fabric repeats can greatly
vary. If this is a concern, please order collar fabrics with an * or solid
colors. If you are not satisfied, please contact
us immediately. Collars and leashes are CUSTOM
MADE so a loss is incurred once they have been rerturned.
SPECIAL ORDERS and SPECIAL REQUESTS (different sizing,
Martingale, buckle, hardware requests) are NOT REFUNDABLE. Please
double check to make sure the size
is right.CLEARANCE ITEMS are NOT REFUNDABLE.
Please don't return merchandise without notifying us first. We will email
you return instructions. It is recommended to insure returned merchandise.
You may return your items within 15 days, unused. CANINE COLLARS will
issue replacement or shop credit for returns. There will be a $10.00 exchange/return
restocking fee per collar and a $15.00 fee per leash if return is not due
to CANINE COLLARS error. You will be
required to pay the shipping charges for any exchange. This
policy will also apply for wrong size orders so please review size charts
and measure your pets neck carefully, adding an inch or two for comfort.
It is better to go up a size than to order too small.
Please consider ordering one collar if this is your first
order and unsure if your pet would like these collars. It's much better
than placing a large order and not being able to return them. Again, these
are handcrafted custom made to order collars. Returned collars are donated
to shelters, they are not resold.